Privacy Policy | China Patient Care

Last Updated: September 16, 2026

ChinaPatientCare (“ChinaPatientCare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and patient coordination services.

This Privacy Policy explains what information we may collect, how we use and protect it, and the choices available to you when you visit ChinaPatientCare.com, submit an inquiry, or communicate with us.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Country or region
WhatsApp or phone number
Medical needs or treatment interests
Information contained in messages or inquiries
Medical records, reports, test results, imaging reports, or other documents you choose to provide
Information necessary to coordinate your inquiry with hospitals, specialists, or other relevant service providers

Please provide only information that is reasonably necessary for your inquiry.

2. Medical and Health Information

When you request assistance with medical care in China, you may choose to provide information relating to your health, diagnosis, medical history, examinations, previous treatment, or other medical circumstances.

We use this information only as reasonably necessary to understand your request and provide patient coordination services.

ChinaPatientCare is a patient coordination service. Information submitted through our website does not constitute a doctor-patient relationship with ChinaPatientCare and should not be considered medical advice, diagnosis, or treatment.

3. How We Use Your Information

We may use information you provide to:

Respond to your inquiry
Understand your medical or treatment needs
Help identify appropriate hospitals, specialists, or medical providers
Coordinate appointments and medical arrangements
Assist with communication and medical documents
Support treatment and travel coordination
Communicate with you about your inquiry or requested services
Improve our website and services
Maintain website security and prevent misuse
Comply with applicable legal obligations

We do not sell your personal or medical information.

When necessary to assist with your request, and as appropriate in the circumstances, information you provide may be shared with hospitals, specialists, medical providers, or other parties involved in coordinating the services you request.

For example, medical records may need to be provided to a hospital or specialist so they can review your case.

We aim to limit such sharing to information reasonably necessary for the relevant purpose.

Medical providers that receive your information may process it according to their own privacy practices and applicable laws.

5. International Data Transfers

ChinaPatientCare serves international patients seeking medical care in China.

As a result, information you provide may be transmitted, accessed, processed, or stored in a country or region different from where you live, including China.

Privacy and data protection laws may differ between jurisdictions.

By requesting international patient coordination services, your information may need to be transferred across borders where reasonably necessary to process your request and coordinate the services you ask us to provide.

6. Website Forms and Communications

When you submit a consultation form, contact us by email, or communicate with us through WhatsApp or another communication service, the information you provide may also be processed by the relevant technology or communication provider.

Third-party services operate under their own terms and privacy policies.

Please avoid sending unnecessary sensitive information through communication channels that you do not consider appropriate for medical documents.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies necessary for website functionality, security, performance, and analytics.

If we use third-party analytics or other technologies that require additional disclosure or consent under applicable law, this Privacy Policy and any relevant cookie or consent mechanisms may be updated accordingly.

You may be able to control certain cookies through your browser settings.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining appropriate business records, resolving disputes, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email service, or electronic storage system can be guaranteed to be completely secure.

You should therefore use appropriate care when sending sensitive medical or personal information electronically.

10. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information, which may include requesting access, correction, deletion, or restriction of certain processing.

You may contact us if you wish to make a privacy-related request.

We may need to verify your identity before processing certain requests, and some information may need to be retained where required or permitted by applicable law.

11. Third-Party Websites and Services

Our website may contain links to hospitals, medical providers, WhatsApp, or other third-party websites and services.

ChinaPatientCare does not control the privacy practices of independent third parties.

We encourage you to review the privacy policies of any third-party service you use.

12. Children’s Privacy

ChinaPatientCare’s website and coordination services are not directed specifically to children.

Where medical coordination is requested for a minor, information should be provided by or with the involvement of a parent, legal guardian, or other person authorized to act on the minor’s behalf, as appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal requirements change.

The latest version will be published on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact ChinaPatientCare:

Email: care@chinapatientcare.com

WhatsApp: +852 6428 4041

Website: ChinaPatientCare.com